Terms and Conditions - Design4africa™

Published Date:	2024-09-02
Last Edited:	2025-07-15
Author:	WebMaster
Notice of Structural Update (Effective July 15, 2025): The structure and numbering system of our Terms and Conditions has been updated to improve clarity, scalability, and referencing. As a result, previously referenced sections may no longer appear under the same numbering format. Important: Any references made in past quotations and invoices to Section 4.5 now fall under Section 4E in the updated structure. If you are reviewing payment terms or late payment policies previously referenced as Section 4.5, please proceed to Section 4E in this document.

1 Welcome to Design4africa Pty Ltd

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://design4africa.com website (the “Service”) operated by Design4africa Pty Ltd, registered with the Companies and Intellectual Property Commission of South Africa (“us”, “we”, or “our”).

1A Acceptance of Terms

1A1. Your access to and use of our services is strictly conditioned on your acceptance of and compliance with these Terms and Conditions.
1A2. These Terms apply to all visitors, clients, and any persons who access or use our services in any form.
1A3. By accepting any quotation, paying any invoice, requesting any service, or allowing us to perform any work on your behalf, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.
1A4. If you disagree with any part of these Terms, you must immediately refrain from using our services.

1A5. Design4africa (Pty) Ltd strives to provide the best possible service to all customers but will not tolerate unlawful activity or abuse of any services or systems.
1A6. We respect freedom of expression provided it does not harm others or violate applicable laws.

These guidelines are imposed to protect you, other design4africa™ customers, and us against harm. design4africa™ reserves the right to update this policy at any time, and it is your responsibility to review it periodically.

1B Business Operating Hours & Contacts

1B1. Direct Call Appointments: 10am to 10pm, 24/7 availability based on scheduling.
1B2. WhatsApp Chat: 10am to 10pm, available daily.
1B3. WhatsApp Calls: +27 68 507 1552 from 10am to 10pm, Monday to Friday.
1B4. Direct Phone Calls: +27 68 507 1552 from 10am to 10pm, Monday to Friday.
1B5. Office Line: +27 87 092 5744 from 10am to 10pm, Monday to Friday.
1B6. Email Enquiries: info@design4africa.com available 24/7.

1C How Customers Accept Our Terms and Conditions

1C1. By accepting any quotation issued by us, you agree to be bound by our Terms and Conditions, which are referenced within every quotation document.
1C2. By making payment on any invoice issued by us, you automatically agree to our Terms and Conditions as stated on the invoice.
1C3. By engaging our services and allowing us to create an account on your behalf, you agree to these Terms and Conditions.
1C4. It is your responsibility to review our Terms and Conditions regularly as they may be updated without prior notice.
1C5. The latest version of our Terms and Conditions is always available at https://design4africa.com/terms-and-conditions/.

1D Company History and Final Rebranding

1D1. 2013–2018: Operated as Team1Media, focusing on printing, graphic design, and internet café services.
1D2. 2018–2024: Rebranded to Website Revolution, focusing on website design and graphics, and became an accredited domain registrar while deploying proprietary hosting infrastructure.
1D3. August 5, 2024: Final rebranding to design4africa™ to reflect expanded services and a pan-African operational footprint.
1D4. For detailed company history and background, visit: https://design4africa.com/about-us/

2 Our Business Model and Process

2A Our Business Model

2A1. Design4africa operates on a digital-first business model where the majority of services are delivered remotely without the need for physical meetings.
2A2. This model enables us to serve clients across South Africa, other African countries, and internationally without geographical limitations.
2A3. Our infrastructure, support systems, and communication channels are designed to provide full service delivery through WhatsApp, phone calls, and online systems.
2A4. Physical meetings are not part of our standard operating model and are only considered after all digital support options have been exhausted.
2A5. This approach allows us to maintain efficiency, reduce delays, and ensure that our resources are optimally allocated across all active clients.

2B Our Process

Initial Contact

2B1. Clients may initiate contact through WhatsApp, phone calls, referrals, or online platforms.
2B2. Initial discussions are conducted remotely to understand the client’s requirements before any further steps are taken.

Quotation and Invoicing

2B3. Based on client requirements, a detailed quotation is prepared outlining the scope of work and associated costs.
2B4. Once the quotation is accepted, it is converted into an invoice, or an invoice may be issued directly upon request.
2B5. Payment confirms acceptance of the service scope and triggers the project execution phase.

Project Execution and Delivery

2B6. After payment or agreement, we proceed with executing the project based on the defined scope.
2B7. Clients are provided with progress updates, previews, or access links where applicable.
2B8. Feedback and revisions are handled remotely through our communication channels.

Remote Support and Guidance

2B9. We provide guidance, support, and advisory services primarily through WhatsApp and phone calls.
2B10. Clients are expected to follow instructions and apply guidance on their own systems or devices.
2B11. Most services, including setup, troubleshooting, and general business guidance, are effectively handled remotely.

Meeting Conditions and Limitations

2B12. Physical meetings are considered only after all remote support options have been fully attempted and deemed insufficient.
2B13. Meetings are strictly for structured guidance and advisory purposes and do not replace formal service delivery or contracted work.
2B14. Meetings do not include execution of services such as running paid advertising campaigns, designing graphics, managing systems, or performing any work that is offered as a paid service.
2B15. If a client requires execution of such services, they must formally hire us through the appropriate service offering.
2B16. Examples of excluded work during meetings include, but are not limited to, logo design, flyer design, website development, and paid advertising campaign management.
2B17. If a client wishes to learn how to perform a service themselves, they must first engage and pay for that service, after which guidance may be provided as part of that engagement.
2B18. This policy ensures fairness, transparency, and prevents situations where services are indirectly delivered without proper compensation.

Client Responsibility and Learning Curve

2B19. Clients must understand that skills such as marketing, advertising, and software usage require continuous practice and cannot be mastered in a single session.
2B20. Meetings and support sessions are intended to provide direction and clarity, not to replace the client’s responsibility to learn and apply knowledge independently.
2B21. Success in using any system or platform depends on repeated use, experimentation, and self-driven learning by the client.

Meeting Scheduling and Preparation Requirements

2B22. All meetings must be scheduled in advance and cannot be arranged on the same day.
2B23. Clients must provide a clear, written list of all items they require assistance with before the meeting.
2B24. This list enables us to prepare, research, and structure the session efficiently.
2B25. We do not conduct research, setup, or discovery work during meetings, as this leads to inefficient use of time.
2B26. Any additional requests not included in the agreed list may be deferred to a future session.

Travel and Time Allocation Policy

2B27. When attending meetings outside our working environment, we dedicate our full time and cannot multitask or attend to other clients.
2B28. As a result, all travel-related costs must be covered by the client to ensure fairness and sustainability.
2B29. Clients are required to calculate travel costs using the Uber application by entering the exact meeting location and our business address.
2B30. The total cost must include a return trip, and the lowest available fare must be selected for fairness.
2B31. This amount must be agreed upon and paid in advance before any meeting is confirmed.
2B32. This system ensures transparency and eliminates guesswork in travel cost calculations.

Advance Payment and Scheduling Policy

2B33. All travel and meeting-related payments must be made at least one day before the scheduled meeting.
2B34. Payment confirms commitment and allows us to allocate and clear our schedule accordingly.
2B35. We do not schedule or attend meetings based on verbal promises or intentions to pay on the same day.
2B36. If payment is made on a given day, the meeting will be scheduled for the following day or later.
2B37. This policy protects against last-minute cancellations and ensures proper planning and time management.

Meeting Duration and Repeat Sessions

2B38. Meetings are time-bound and must be completed within the agreed duration.
2B39. If additional time or sessions are required, each session will be treated as a separate engagement.
2B40. Travel costs and scheduling policies apply independently to each meeting, regardless of frequency.
2B41. Previous payments do not carry over to future sessions.

3 Security and Access Management

3A Domain Registration and Management

Domain Registration and Ownership

3A1. When a customer registers a domain through design4africa™, we collect necessary personal and business information to manage the domain effectively.
3A2. All domains registered through us belong to the client as the registrant, and we act as the managing registrar on their behalf.
3A3. While ownership remains with the client, we retain operational control where necessary due to the integration with our hosting and service infrastructure.
3A4. This control ensures security, service continuity, and proper management of associated systems.

Domain Transfer Process

3A5. Clients requesting domain transfer must notify us via WhatsApp or email using their registered contact details.
3A6. All outstanding balances on the account must be settled before any transfer request can be processed.
3A7. We reserve the right to delay or deny transfer requests until all financial obligations are fulfilled.

3B Web Hosting and cPanel Access

Virtual Private Servers (VPS)

3B1. design4africa™ operates its services on Virtual Private Servers (VPS), where multiple client accounts are securely hosted.
3B2. Each client account is allocated dedicated resources including memory and storage within a shared server environment.
3B3. Resource allocation is managed to ensure performance, reliability, and security across all hosted accounts.

cPanel Access and Security

3B4. By default, design4africa™ manages cPanel environments on behalf of clients to maintain system stability and security.
3B5. Clients may be granted limited access to specific functions such as mailbox management upon request.
3B6. Full administrative access is restricted to prevent misconfigurations, security breaches, or service disruptions.

Unique Scenarios for Full Access

3B7. In cases where clients purchase hosting services without bundled website management, full access may be granted.
3B8. In such cases, clients assume full responsibility for server configuration, updates, and security.
3B9. We provide documentation confirming this responsibility transfer before granting such access.

Role-Based Access Policy

3B10. Access to systems is structured based on roles to ensure operational control and security.
3B11. Clients are typically granted access to essential features such as email management only.
3B12. Backend operations including server configuration, plugins, and system-level settings remain under our control.

Website Combo Packages

3B13. Our primary service model includes bundled website combo packages consisting of domain registration, hosting, and design.
3B14. Under this model, we retain full webmaster control to ensure consistent performance and maintenance.
3B15. This approach allows us to maintain high service standards across all managed websites.

3C Domain Mailboxes

3C1. Mailboxes are created upon request by the authorized representative of the account.
3C2. Requests must include mailbox name, user details, and a valid external contact email address.
3C3. This contact email is used for password resets and system notifications.
3C4. All mailbox setup instructions must be submitted through official communication channels.

3D Resetting Passwords

3D1. Password management responsibility may rest either with the authorized representative or individual users depending on setup preference.
3D2. If centralized control is chosen, all password resets and distributions are handled internally by the authorized representative.
3D3. If decentralized control is chosen, individual users are responsible for managing their own credentials.
3D4. design4africa™ does not take responsibility for internal password sharing or management within client organizations.
3D5. All password reset actions are tied to the registered contact email provided during setup.

4 Payments, Billing and Financial Policies

4A Payment Requirements

4A1. Full payment is required before any service is rendered unless otherwise agreed in writing.
4A2. All invoices must be paid on or before the due date indicated on the invoice.
4A3. Payment confirmation is required before any work, support, or access is provided.
4A4. Failure to make payment within the required timeframe may result in delays or suspension of services.
4A5. It is the client’s responsibility to ensure that payment is made using the correct reference and banking details provided on the invoice.

4B Accepted Payment Methods

4B1. Electronic Funds Transfer (EFT) with no transaction fees.
4B2. PayPal payments for international transactions.
4B3. ATM cash deposits subject to a 2% deposit fee.
4B4. Branch cash deposits subject to a 4% deposit fee.
4B5. Ewallet, cash send, or similar digital payment methods.
4B6. Payments must only be made to banking details listed on official invoices.
4B7. We do not provide banking details via WhatsApp or SMS to prevent fraud and liability.

4C Payment Allocation and Account Management

4C1. All payments received may be allocated to the oldest outstanding invoice on the client’s account.
4C2. Multiple services under the same account are financially linked and may be affected by unpaid balances.
4C3. Payment allocation is managed to ensure proper account balancing and risk control.

4D Suspension of Services

4D1. We reserve the right to suspend any or all services associated with an account that has overdue invoices.
4D2. Suspension may affect services that are fully paid if other invoices on the same account remain unpaid.
4D3. Suspension is applied to enforce timely payment and maintain operational sustainability.
4D4. Restoration of services will only occur after all outstanding balances have been settled.

4E Late Payment Fees and Penalties

4E1. Due date is indicated on each invoice and must be strictly adhered to.
4E2. A late payment fee of R50 or 15% of the invoice amount (whichever is greater) will be automatically applied one day after the due date if payment or valid proof of payment has not been received.
4E3. For installment-based payments, the late fee is calculated based on the installment amount due for that specific billing cycle.
4E4. For full invoice payments, the late fee is calculated based on the total invoice amount.

4F Due Dates, Renewals and Expiry

4F1. Monthly services are due on the 1st of each month with a grace period until the 5th.
4F2. Late payment fees apply automatically after the grace period.
4F3. Annual renewals must be paid 7 to 30 days before the expiry date to avoid service disruption.
4F4. There is no grace period for expired services, and penalties may apply immediately upon expiry.
4F5. Additional redemption or recovery fees may apply if services lapse due to non-payment.

4G Termination and Cancellation

4G1. Clients must provide a 30-day written notice via email to cancel any service.
4G2. Cancellation does not waive any outstanding invoices, and all balances remain payable.
4G3. Non-payment may result in termination of services without guarantee of data recovery.
4G4. Terminated accounts may lose access to all associated services until full settlement is made.

5 Service Scope, Delivery and Client Responsibilities

5A Provision of Data and Content Requirements

5A1. Clients must provide all required content in editable formats such as .txt, .doc, or .docx to ensure efficient processing.
5A2. Non-editable formats such as PDF files or images are not accepted for content submission due to inefficiency and risk of errors.
5A3. All content must be submitted via official communication channels, including email to creative@design4africa.com.
5A4. Failure to provide content in the required format may result in delays or additional charges for content preparation.
5A5. We offer copywriting and content preparation services at an additional cost if required.

5B Service Scope and Execution Limitations

5B1. Our services are strictly limited to the scope defined in quotations, invoices, and agreed service packages.
5B2. Any work not explicitly included in a quotation or invoice is considered outside scope and will require a separate quotation.
5B3. We do not perform unpaid work, partial work, or “assisted execution” of services that are formally offered as paid services.
5B4. Clients may not request that we perform parts of a paid service under the guise of guidance, assistance, or informal support.
5B5. This includes, but is not limited to, logo design, flyer design, website creation, system setup, and paid advertising campaign management.
5B6. If a service exists within our offerings, it must be formally engaged and paid for before execution or detailed assistance is provided.

5C Advisory Support vs Paid Services

5C1. We provide general business advice, guidance, and support as part of our commitment to client success.
5C2. Advisory support may include general direction, explanations, and high-level guidance on business processes and systems.
5C3. Advisory support does not include execution, setup, configuration, or management of systems or services.
5C4. Clients must clearly distinguish between requesting advice and requesting execution of work.
5C5. Any request that requires hands-on work, setup, or management will be classified as a paid service.
5C6. This policy ensures fairness, transparency, and prevents indirect delivery of paid services without proper compensation.

5D Meetings, Travel and Cost Structure

5D1. We do not charge clients for meetings themselves; however, clients are responsible for all travel-related costs.
5D2. Travel costs are calculated using the Uber application based on the exact meeting location and our business address.
5D3. Clients must calculate a return trip fare and select the lowest available option for fairness and transparency.
5D4. This system ensures that we are compensated for travel without inflating costs or charging arbitrary fees.
5D5. Meetings are considered a last resort after all remote support options have been exhausted.
5D6. The purpose of meetings is to provide structured guidance, not to perform work on behalf of the client.
5D7. We maintain this policy to promote honesty and prevent situations where services are indirectly delivered without proper billing.

5E Learning Responsibility and Skills Development

5E1. Clients must understand that skills such as marketing, advertising, and software usage require time, repetition, and practice.
5E2. A single meeting or support session does not replace the learning curve required to become proficient in any system.
5E3. We provide guidance and direction, but clients are responsible for applying, practicing, and mastering the tools themselves.
5E4. Clients may not rely on meetings or support sessions as a substitute for proper training or service engagement.
5E5. Continuous improvement depends on the client’s willingness to learn, experiment, and implement independently.

6A Ownership of Creative Work

6A1. All creative work produced by design4africa™ remains our property until full payment has been received.
6A2. Unpaid, partially paid, or draft work may not be used, distributed, or claimed by the client.
6A3. Upon full payment, clients receive usage rights as defined within the scope of the service.
6A4. We reserve the right to showcase completed work as part of our portfolio and marketing materials.

6B Attribution Rights

6B1. We reserve the right to include attribution on all creative work unless otherwise agreed in writing.
6B2. Attribution may include our brand name, website link, or contact information.
6B3. Attribution serves as proof of work, branding, and marketing for future clients.
6B4. Removal of attribution may be subject to additional fees or alternative pricing structures.

6C Website Services and Ownership Structure

6C1. Our website services operate as a bundled system including domain registration, hosting, and design.
6C2. While clients own their domain registration rights, hosting infrastructure and system control remain under our management.
6C3. Website design is delivered as part of an integrated system and not as standalone file ownership unless explicitly stated.
6C4. Continued operation of the website depends on active hosting and domain services under our management.

6D Portfolio and Marketing Usage

6D1. By using our services, clients grant us permission to display completed work in our portfolio.
6D2. This includes websites, graphics, videos, and other creative outputs.
6D3. We may showcase this work on our website, social media platforms, and third-party business listings.
6D4. This usage is strictly for demonstration of capability and marketing purposes.

7 Legal, Liability and Compliance

7A Links to Third-Party Websites

7A1. Our services may contain links to third-party websites or services that are not owned or controlled by design4africa™.
7A2. We have no control over the content, policies, or practices of any third-party websites.
7A3. We do not accept responsibility for any loss, damage, or issues arising from the use of third-party services.
7A4. Clients are advised to review the terms and policies of any third-party services they engage with.

7B Service Termination and Account Suspension

7B1. We reserve the right to suspend or terminate any account at our discretion if there is a breach of these Terms and Conditions.
7B2. Termination may occur without prior notice in cases of serious violations or abuse of services.
7B3. Upon termination, access to all services and systems will be immediately revoked.
7B4. Termination does not cancel any outstanding financial obligations, and all unpaid invoices remain due.

7C Disclaimer of Liability

7C1. All services are provided on an “as is” and “as available” basis without warranties of any kind.
7C2. We do not guarantee uninterrupted service, error-free operation, or specific business outcomes.
7C3. We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.
7C4. Clients assume full responsibility for how they use our services and any outcomes resulting from their decisions.

7D Governing Law

7D1. These Terms and Conditions are governed by and interpreted in accordance with the laws of South Africa.
7D2. Any disputes arising from these Terms will be subject to the jurisdiction of South African courts.
7D3. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

7E Changes to Terms and Conditions

7E1. We reserve the right to update, modify, or replace these Terms and Conditions at any time.
7E2. Updated Terms become effective immediately upon publication on our website.
7E3. It is the client’s responsibility to review these Terms periodically.
7E4. Continued use of our services after updates constitutes acceptance of the revised Terms.

7F Contact and Dispute Resolution

7F1. Clients are encouraged to contact us directly to resolve any concerns or disputes before taking external action.
7F2. All formal communication regarding disputes must be submitted via email to webmaster@design4africa.com.
7F3. We aim to resolve disputes in a fair, transparent, and professional manner.
7F4. Failure to follow internal dispute resolution procedures may affect the handling of claims.

8 Domain and Hosting Specific Terms

8A Domain Registration Terms

8A1. Domain registration is subject to availability and cannot be guaranteed until successfully completed.
8A2. All domain registration information must be accurate and complete.
8A3. Clients are responsible for ensuring that their domain does not infringe on any legal or intellectual property rights.
8A4. Domain registrations are final and cannot be modified once completed.
8A5. Corrective Domain registrations for whatever reason, must be paid for by the client and additional Data migration fee of R350 will be charged for transferring the site from the old domain to the new one.

8B Domain Expiry and Renewal

8B1. Clients are responsible for renewing their domains before the expiry date.
8B2. Failure to renew a domain may result in loss of ownership and service disruption.
8B3. Expired domains may incur additional redemption or recovery fees.
8B4. We are not responsible for loss of domains due to non-payment or delayed payment.

8C Hosting and Service Continuity

8C1. Hosting services are provided on a subscription basis and must be renewed to maintain service continuity.
8C2. Failure to renew hosting services may result in suspension or permanent loss of data.
8C3. We do not guarantee backup or recovery of data for suspended or terminated accounts.
8C4. Clients are responsible for maintaining their own backups where necessary.

9 Pricing, Discounts and Service Structures

9A General Pricing Principles

9A1. All pricing is determined based on the scope, complexity, and resource requirements of each service.
9A2. Prices quoted exclude domain registration and web hosting unless explicitly stated.
9A3. Pricing may vary depending on project requirements, timelines, and customization needs.
9A4. All prices provided in quotations are valid only for the specified period and may change thereafter.

9B Standard Website Design Pricing

9B1. Standard Website Design refers to standalone website design services where the Client provides their own domain, hosting environment, or system access. This service does not include bundled products such as domain registration or web hosting.
9B2. Standard Website Design applies to basic business or informational websites, including static or moderately dynamic websites, typically ranging from 1 to 20 pages.
9B3. Pricing for Standard Website Design is charged per page as follows:
- a. 1 Page Website: R1250 once-off
- b. 2 Pages Website: R900 per page
- c. 3–20 Pages Website: R750 per page
9B4. These prices apply only when website design is ordered as a standalone service and does not include domain registration, hosting, maintenance, or any bundled discounts.
9B5. For bundled website packages (Website Combos), discounted pricing, or business systems design (including E-Commerce, School Websites, Auto Dealer Systems, Property Listings, Membership Platforms, and similar systems), refer to Section 11 for full pricing and package details.

9C Discounts and Promotional Pricing

9C1. We may offer discounts and promotional pricing at our discretion throughout the year.
9C2. Discounts are often linked to specific conditions such as inclusion of attribution or bundled services.
9C3. Clients who opt out of certain conditions, such as attribution, may lose eligibility for discounted pricing.
9C4. If a client removes agreed attribution after receiving a discount, the discounted amount may be invoiced and become payable.
9C5. Promotional pricing is limited-time and subject to availability and internal approval.

9D Service Bundles and Ecosystem Model

9D1. Our services are structured as an integrated ecosystem including design, hosting, domain management, and ongoing support.
9D2. Website Combo packages combine multiple services into a single managed solution.
9D3. Clients benefit from improved efficiency, security, and performance through bundled services.
9D4. Individual services may be limited when separated from the ecosystem model.

10 General Operational Policies

10A Communication Policy

10A1. Our primary communication channel is WhatsApp due to its speed, accessibility, and reliability across regions.
10A2. Clients are expected to use WhatsApp for general communication, support requests, and coordination.
10A3. Phone calls are used for urgent matters, structured discussions, and scheduled support sessions.
10A4. Email is reserved strictly for formal communication, including quotations, invoices, and legal documentation.
10A5. We do not use email for sensitive or security-related communication due to fraud risks.
10A6. Clients must ensure that their contact details are accurate and accessible at all times.

10B Account Responsibility and Representation

10B1. Each client account must have one authorized representative responsible for communication and decision-making.
10B2. We communicate primarily with the authorized representative and not with multiple individuals from the same organization.
10B3. The authorized representative is responsible for relaying information internally within their organization.
10B4. We are not responsible for internal miscommunication, misunderstandings, or disputes within the client’s organization.
10B5. All instructions and approvals must come from the authorized representative to ensure consistency and security.

10C Documentation and Self-Service Resources

10C1. We provide guides, documentation, and resources to assist clients in managing their services.
10C2. Clients are expected to make use of these resources before requesting additional support.
10C3. Documentation may include tutorials for email setup, password resets, website management, and other services.
10C4. It is the responsibility of the authorized representative to distribute these resources within their organization.

10D Multi-User Assistance Policy

10D1. Where multiple users require assistance, the authorized representative must create a WhatsApp group including all relevant parties.
10D2. This ensures transparency, accountability, and proper oversight of communication.
10D3. We do not provide private support to individual employees outside the supervision of the authorized representative.
10D4. This policy protects both parties from miscommunication and unauthorized instructions.

10E Fair Use and Professional Conduct

10E1. Clients are expected to engage with our services in a professional and respectful manner at all times.
10E2. Abuse of support channels, excessive demands, or attempts to bypass service structures will not be tolerated.
10E3. We reserve the right to limit, suspend, or terminate services in cases of misuse or unreasonable conduct.
10E4. Our policies are designed to ensure fairness, efficiency, and sustainability for all clients.

11 Pricing, Discounts and Service Scope

11A Website Design Pricing

11A1. Our Website Combos consist of Domain Registration, Web Hosting, and Website Design bundled together, providing discounted pricing with no deposit required and delivery timelines of approximately 3 to 9 days depending on project scope.
11A2. Standard standalone design pricing (excluding hosting and domain) is structured as follows: R1250 for a 1-page website, R900 per page for 2-page websites, and R750 per page for websites ranging from 3 to 30 pages.
11A3. Discounted combo pricing may reduce website design costs to as low as R500 per page for business websites when bundled with hosting and domain services, subject to promotional periods and package selection.
11A4. A 1-page Business Website Combo typically includes design at approximately R750 plus Startup Web Hosting charged at R75 per month billed annually at R900, resulting in a total package cost of approximately R1,800 including a .co.za domain.
11A5. Multi-page Business Website Combos are structured as follows: 3-page websites from approximately R2,550 total, 5-page websites from approximately R3,850, 10-page websites from approximately R5,350, 15-page websites from approximately R6,600, and 20-page websites from approximately R8,350 including hosting and domain.
11A6. Specialized Website Design pricing (excluding hosting unless bundled) includes the following approximate base design costs: Online Shopping Websites from R18,150, Property and Auto Dealer Websites from R24,150, School Websites from R22,150, Church Websites from R8,150, Training Academy Websites from R18,850, Appointment and Booking Websites from R15,150, Author Websites from R15,950, Membership and Community Websites from R14,850, and Directory and Listing Websites from R25,550.
11A7. Hosting packages are automatically assigned based on project requirements and include Startup (R75/month billed R900/year), Business (R100/month billed R1200/year), Premium (R150/month billed R1800/year), and Enterprise (R250/month billed R3000/year).
11A8. Total Website Combo pricing ranges approximately between R1,800 and R28,700 depending on website type, complexity, hosting package, and domain selection.
11A9. All Website Combos include domain registration (such as .co.za or .com), web hosting, and full website design tailored to client requirements.
11A10. We provide free WordPress backend access and training for clients to manage and update their website content after project completion.
11A11. Promotional discounts, including seasonal offers such as festive, New Year, Easter, and Valentine campaigns, may apply reduced pricing and are time-limited at our discretion.
11A12. All pricing is subject to change without prior notice, and final pricing is confirmed through official quotations and invoices issued to the client.

11B Discounts and Promotional Offers

11B1. We offer discounts on selected services at our sole discretion and during promotional periods.
11B2. Discounts may be applied in exchange for conditions such as attribution placement or bundled services.
11B3. Removal of agreed conditions, such as attribution, may result in reversal of discounts and additional charges.
11B4. Discounts are not guaranteed and may be withdrawn or modified at any time.

11C Service Scope and Limitations

11C1. Each service offered by design4africa™ has a clearly defined scope which is communicated through quotations and service descriptions.
11C2. Services outside the defined scope are not included and require separate quotation and agreement.
11C3. Clients must not assume inclusion of additional work that has not been explicitly agreed upon.
11C4. Any additional requests beyond scope will be evaluated and may result in additional charges.

11D Add-On Services and Paid Service Boundaries

11D1. design4africa™ offers specific services such as marketing, paid advertising management, logo design, flyer design, and other creative or technical services as paid add-ons.
11D2. These services are structured as professional offerings and cannot be substituted with informal assistance during meetings or support sessions.
11D3. Clients may not request assistance to perform these services themselves as a substitute for purchasing the service.
11D4. For example, requesting assistance to design a logo, flyer, or run a paid advertising campaign during a meeting is not permitted where such services are offered commercially by us.
11D5. This policy ensures fairness and prevents situations where professional services are delivered without proper compensation.
11D6. It also protects clients from informal or incomplete execution of services that require structured delivery.
11D7. Clients who wish to perform such work themselves must independently learn and practice those skills.
11D8. Alternatively, clients may purchase the relevant service and, where appropriate, request guidance as part of a paid engagement.
11D9. In such cases, payment for both the service and any associated travel or meeting costs will apply.

11E Transparency and Ethical Charging Policy

11E1. We operate on principles of honesty, transparency, and fairness in all pricing and service delivery.
11E2. We do not disguise paid services as free assistance, nor do we deliver services informally and attempt to charge later.
11E3. This policy ensures that clients are fully aware of what they are paying for and why.
11E4. Clients are expected to respect these boundaries and choose between learning independently or engaging us professionally.
11E5. This approach maintains trust and protects both parties from misunderstandings or disputes.

12 Domain Services and Registration

12A Domain Ownership and Control

12A1. All domains registered through design4africa™ are registered in the client’s name as the legal owner (registrant).
12A2. design4africa™ acts as the managing registrar and technical administrator of the domain.
12A3. Operational control may remain with us where services are bundled with hosting and system management.
12A4. This structure ensures system stability, security, and proper integration with our hosting environment.

12B Domain Transfers and Restrictions

12B1. Clients may request domain transfers at any time using official communication channels.
12B2. All outstanding balances must be fully settled before any transfer request is processed.
12B3. We reserve the right to delay or deny transfers until financial obligations are met.
12B4. Transfer timelines depend on registry processes and cannot be guaranteed.

12C Domain Configuration and Responsibility

12C1. Domain configuration, DNS management, and system integration are handled by design4africa™ by default.
12C2. Clients requesting external configuration or third-party integration assume full responsibility for risks and compatibility.
12C3. Misconfiguration by third parties may result in downtime, which we are not liable for.
12C4. Restoration or troubleshooting of externally modified configurations may incur additional charges.

12D Domain Renewal and Expiry Responsibility

12D1. Domains must be renewed before expiry to maintain ownership and service continuity.
12D2. Failure to renew may result in domain loss, third-party acquisition, or service interruption.
12D3. Redemption or recovery of expired domains may incur additional fees.
12D4. design4africa™ is not responsible for domain loss due to non-payment or delayed payment.

13 Disclaimer

13A Service Disclaimer

13A1. Your use of our services is at your sole risk and all services are provided on an “AS IS” and “AS AVAILABLE” basis.
13A2. design4africa™ makes no warranties, whether express or implied, regarding the reliability, availability, or suitability of any service provided.
13A3. We do not guarantee uninterrupted or error-free operation of websites, servers, or third-party integrations.
13A4. We are not liable for any loss of data, revenue, business opportunities, or damages arising from the use or inability to use our services.
13A5. Clients are responsible for maintaining backups of their data, including websites, emails, and digital assets.

13B Third-Party Services Disclaimer

13B1. Our services may rely on third-party providers including hosting infrastructure, domain registries, payment gateways, and software platforms.
13B2. We are not responsible for failures, downtime, policy changes, or actions taken by third-party providers.
13B3. Clients agree to comply with the terms and conditions of any third-party services used in conjunction with our services.
13B4. Any disputes arising from third-party services must be addressed with the respective provider.

14 Governing Law

14A Applicable Law

14A1. These Terms and Conditions are governed and interpreted in accordance with the laws of the Republic of South Africa.
14A2. Any disputes arising from these Terms shall be subject to the jurisdiction of South African courts.
14A3. Our failure to enforce any provision of these Terms shall not constitute a waiver of such rights.
14A4. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15 Changes to Terms and Conditions

15A Updates and Modifications

15A1. design4africa™ reserves the right to modify, update, or replace these Terms and Conditions at any time at its sole discretion.
15A2. Updated Terms will be published on our official website and become effective immediately upon publication unless otherwise stated.
15A3. It is the client’s responsibility to review the Terms periodically for any changes.
15A4. Continued use of our services after changes have been made constitutes acceptance of the updated Terms.
15A5. If a client does not agree with updated Terms, they must discontinue use of our services.

16 Proof Reading and Post-Delivery Changes

16A Client Proof Reading Responsibility

16A1. Upon completion of any website or design project, clients are granted a limited period to review, test, and verify all content and functionality.
16A2. Clients are responsible for thoroughly checking all text, images, layouts, links, and functionality during the proof-reading stage.
16A3. Failure to properly review and report issues within the allocated time will be considered acceptance of the delivered work.

16B Free Correction Window

16B1. Clients are given up to 2 hours to proof-read and request corrections on the completed work.
16B2. After corrections are made and the client provides final approval, an additional 2-hour window is provided for final verification.
16B3. These time allocations are intended to ensure accuracy and allow clients to identify any overlooked issues.

16C Paid Edits After Approval

16C1. Any changes requested after the proof-reading and final approval period will be treated as new work.
16C2. A standard fee of R100 per edit applies, regardless of the size of the change, including minor text or visual adjustments.
16C3. This policy applies to all design work including websites, flyers, graphics, and related creative services.

17 Discussing Terms and Conditions

17A Client Enquiries and Clarifications

17A1. Clients who require clarification or have questions regarding these Terms and Conditions are encouraged to contact us directly.
17A2. All enquiries must be directed through our official communication channels including email, phone call, or WhatsApp.
17A3. We will make reasonable efforts to explain and clarify any section of these Terms upon request.

17B Official Contact Channels

17B1. Email: webmaster@design4africa.com
17B2. Phone and WhatsApp: +27 68 507 1552
17B3. Support availability is subject to our official business operating hours as stated in Section 1.